Salon Terms & Conditions

Salon Terms and Conditions.

  • Cancellation Policy: At least 48 hours notice is required to cancel/rearrange your appointment. 50% of the service price will be charged for late cancellation (within 48 hours of appointment). This helps us cover the cost of our time and resources.

  • No Show Policy: We value your time and ours. If you miss your appointment, we will charge a no-show fee of 100% of the treatment cost.

  • Late Policy: We understand that sometimes things happen and you may be running late. If you are more than 10 minutes late for your appointment, we may need to reschedule or shorten your appointment. This helps us stay on schedule and provide the best service possible to all of our clients. If your appointment needs to be rescheduled, the no-show fee of 100% will be charged.

  • Payment Policy: Payment is due at the time of service. We accept cash, credit cards, and debit cards.

  • Downgrading: If you wish to reduce the service originally booked (duration/cost), then 48 hours notice is required. Downgrading within 48 hours (including at your appointment) will incur the original booked service price.

  • Refund Policy: We want you to be completely satisfied with our services. If for any reason you are not satisfied, please let us know within 24 hours of your appointment and we will do our best to make it right. We do not offer refunds, we will always rectify the service.

  • Attendance: Appointments should be attended alone, unless otherwise agreed with the salon, e.g bridal parties etc. For health and safety reasons, children are not permitted in the salon

  • Online Booking: Appointments made via the online booking system may (on rare occasions) be subject to change. In such cases, you will be contacted directly and as soon as possible it a request of change/cancellation is necessary. Please note, appointments that are booked online need to be confirmed by the salon. Once we have confirmed your appointment, you will receive a booking confirmation email.

  • Reminders: Email and text reminders are sent out 72 hours before your appointment, please check the reminder text when you receive it to confirm your appointment time slot.